Privacy policy

Bott Limited is the controller and responsible for your personal data (collectively referred to as "Bott", "we", "us" or "our" in this privacy policy). Bott is part of a corporate group of companies (our "Group") which includes Bott Internationale Holding Gmbh.

Our registered office is at

Bott Limited, Bude-Stratton Business Park, Bude, Cornwall, EX23 8LY.

If you have any questions or comments about our privacy policy or privacy practices, including any requests to exercise your legal rights detailed in Section 9 ‘Your Legal Rights’, these can be sent to us using any of the contact methods listed in Section 10 ‘Updates and Contact Information’ so our privacy team can deal with them.

We will only ever collect your data when we have a reason to do so and only where that reason is permitted under data protection law.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
 

• Identity Data includes first name, last name, username or similar identifier, title and date of birth.

• Contact Data includes home address, email address and telephone number(s).

• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Usage Data includes information about how you use our website, products and services.

• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

• Vehicle Data includes your vehicle(s) registration number(s), VIN number(s) and certain information about your vehicle(s) (e.g., make, model and variant).

Data we do not collect
 

• Our products and service are not intended for children therefore we do not knowingly collect data relating to children.

• We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Aggregated Data

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may have to cancel the contract you have with us but we will notify you if this is the case at the time.

We use different methods to collect data from and about you including through:

Direct interactions.

You may give us your Identity, Contact and Vehicle Data filling in forms or by corresponding with us by post, phone, email, social media or otherwise. This includes personal data you provide when you:
 

• request a quotation for, purchase, or make an enquiry about our products or services;

• create an account on our website;

• request marketing to be sent to you;

• complete a survey;

• enter a competition; or

• give us feedback or contact us.

Automated technologies or interactions

As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy for further details.

Third parties or publicly available sources.

We will receive personal data about you from various third parties as set out below:
 

• Technical Data from analytics providers based outside the EU.
• Technical and Contact Data from lead generation providers.
• Identity, Contact and Transaction Data from social media platforms.

Contact and Transaction Data

• From providers of technical, payment and logistical services.

We will only use your personal data when the law allows us to. The types of lawful basis for processing personal data that we rely on are:
 

• Performance of Contract - processing your data where it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract. (Such as a sales contract)
• Comply with a legal or regulatory obligation - processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
• Consent - agreement which must be freely given, specific, informed and be an unambiguous indication of your wishes by which you, by a statement or by a clear positive action, signify agreement to the processing of personal data relating to you.
• Legitimate Interest - the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

The information set out in the table below also applies to how our Group may use your personal data.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.

Marketing and Promotional offers from us

We may use your Identity, Contact, Vehicle, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We will process your personal data to provide you with marketing communications about our products and services if you have requested information from us or purchased products or services from us, and, in each case, you have not opted out of receiving that marketing. We may use external marketing agents to help us with such marketing communications. The legal basis on which we process personal data for marketing purposes is our legitimate interest to develop and market our products and services and to grow our business, or, because you have provided your consent for us to contact you.

We will always get your express opt-in consent before we share your personal data with any third party for marketing purposes.

We use Mailchimp, a marketing automation platform and email marketing service. Mailchimp allows us to track email open rates and clicks, providing us with analytics to improve our marketing. Mailchimp’s Privacy Policy and Standard Terms of Use can be found on their Legal page. 

You can ask us or third parties to stop sending you marketing communications at any time by contacting us (Please see Section 10, ‘Updates and Contact Information’) or, where relevant, by following the unsubscribe link in any marketing communication sent to you. Where you opt out of receiving these marketing communications, this will not apply to personal data provided to us as a result of a product or service purchase or other transaction.

We may share your personal data with the parties set out below for the purposes set out in the table 'Purposes for which we will use your personal data' above.

Internal Third Parties

• Your personal data may be shared with other companies within our Group.

External Third Parties such as:

• service providers who provide logistics, IT, analytics, lead generation, marketing, finance and system administration services.

• professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

• HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.

Third parties

• to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

We will generally retain our customers' data for a period of 7 (seven) years after a contract has ended, to ensure that we are able to assist you should you have any questions or feedback in relation to our products or services or to protect, or to defend our legal rights, or for tax purposes. If the warranty of your product is longer than the 7 (seven) year period then we will retain your data accordingly.

Where we hold your personal data solely for marketing and communications purposes and you unsubscribe or withdraw your consent for us to process your personal data for such purposes, we will delete your personal data. However, please be aware if we are storing your personal data under another lawful basis, for example personal data provided to us as a result of a product or service purchase or other transaction, then we will not delete the personal data but simply remove the marketing and communications consent.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

There are circumstances where you can ask us to delete your data see Section 9 ‘Your Legal Rights’ below for further information.

We may share your personal data within our Group. This will involve transferring your data outside of the UK.

Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
 

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the Information Commissioner's Office.

• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

Under certain circumstances, you have rights under data protection laws in relation to your personal data.
 

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the datas accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us directly using the details in Section 10, ‘Updates and Contact Information’.

Exercising your rights

If you wish to exercise any of the rights set out above, please contact us directly using the details below in Section 10 ‘Updates and Contact Information’.
 

• No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

• What we may need from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

• Time limit to respond. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to our privacy policy

We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

Contact us

Any questions or comments about our privacy policy or privacy practices, including any requests to exercise your legal rights, can be sent to us using any of the below contact methods so our privacy team can deal with them.

Full name of legal entity: Bott Limited

Email: privacy@bottltd.co.uk

Telephone number: 01288 355666

Postal address: Bott Limited, Bude-Stratton Business Park, Bude, Cornwall, EX23 8LY

Information Commissioner

If you have any questions about our handling of your personal data, we would prefer it if you contact us first, so we can resolve any problems as quickly as possible and have opportunity to deal with your concerns. However, if you are not happy with the way we have handled your data, or would like more information about your rights, you can contact the Information Commissioner’s Office, the UK’s independent authority on data privacy at www.ico.org.uk.