ICT Technician

Key Responsibilities;

IT Support & Troubleshooting:

• Provide 1st and 2nd line technical support to staff and users, resolving issues with hardware, software, and network connectivity.
• Troubleshoot desktop PCs, laptops, printers, and mobile devices, escalating issues as needed.
• Offer technical assistance with software applications, including M365, and resolve any user-related issues or queries.

Cloud & M365 Administration:

• Administer, configure, and manage Microsoft 365 services such as Exchange Online, Teams, OneDrive, and SharePoint.
• Oversee the creation, modification, and removal of user accounts and permissions within Azure Active Directory (AAD).
• Ensure seamless integration and functionality of cloud applications with on-premises systems.
• Provide end-user support and training on M365 apps, ensuring users are maximizing productivity tools.

Cybersecurity Management:

• Implement and enforce security policies for both cloud and on-premises systems to protect organizational data and networks.
• Configure and manage multi-factor authentication (MFA), security compliance policies, and conditional access policies within M365 and Azure AD.
• Monitor systems for potential security vulnerabilities and respond to incidents in accordance with company procedures.
• Regularly update and patch systems to ensure they are secure and compliant with organizational standards.

Mobile Device Management (MDM):

• Configure and maintain Mobile Device Management (MDM) solutions (e.g., Intune) to manage and secure mobile devices within the organization.
• Set up and enforce security policies for mobile devices, including remote wipe, data encryption, and app management.
• Provide user support for mobile device issues, ensuring devices are compliant with the organization’s security and data policies.

Network & Systems Maintenance:

• Assist in the maintenance and optimization of the organization's IT infrastructure, including servers, networks, and cloud-based applications.
• Ensure the regular backup of critical data, applying best practices for disaster recovery and system restoration.
• Monitor system performance and security events, reporting and addressing any incidents proactively.

Documentation & Reporting:

• Maintain accurate records of IT systems, configurations, and security protocols.
• Document common troubleshooting solutions, processes, and best practices to improve team efficiency.
• Assist with periodic security audits, compliance checks, and preparing reports for management.

Personal Profile & Essential Skills:

Essential:

• Proven experience as an IT Technician or in a similar technical support role.
• Hands-on experience with Microsoft 365, including Exchange Online, Teams, OneDrive, SharePoint, and Azure Active Directory (AAD).
• Strong understanding of cybersecurity principles, including identity and access management, MFA, data protection, and compliance policies.
• Experience with Mobile Device Management (MDM) tools such as Intune, including setting up policies, managing mobile devices, and troubleshooting device-related issues.
• Knowledge of networking protocols, TCP/IP, VPN, and firewall configurations.
• Proficient in IT troubleshooting, system maintenance, and issue resolution.
• Strong communication skills, with the ability to work well with end-users and non-technical staff.

Desirable:

• IT certifications such as CompTIA Security+, Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Administrator Associate, or Microsoft Certified: Modern Desktop Administrator Associate are highly beneficial.
• Experience with PowerShell scripting or other automation tools is an advantage.
• Familiarity with ITIL framework or best practices in IT service management.
• Previous experience in a cloud migration or cybersecurity implementation project is a plus.
• Self-motivated and proactive.
• Flexibility for occasional travel to other bott sites in the UK and abroad.
• Valid passport & driving licence

 Full-time, Permanent, Onsite 

Pay: £27,000.00-£29,000.00 per year